MSP IT Support Engineer (Field Based)

About Croft

Croft is one of the UK’s fastest-growing Managed Service Providers (MSPs), recognised for our innovation, service excellence, and customer focus. We help organisations modernise their IT, communications, and network infrastructure — delivering secure, scalable, and high-performance solutions that make a real difference.

You’ll be joining a field team of 20 UK based field engineers working with our customers on a daily basis.

What You’ll Do

Technical Delivery

• Install, configure, and commission Microsoft-based IT solutions, as well as unified communications and network infrastructure, at client sites.
• Diagnose and repair faults, perform preventative maintenance, and ensure all work meets company and vendor standards.
• Attend regular customer site visits, complete new delivery project work and support break fix resolution for our growing customer base across the midlands and wider area.
• Conduct site surveys, document findings, and provide detailed feedback for planning and improvement.
• Support client relocations, upgrades, and change requests.
• Keep up to date with technology and IT services in the SMB and Enterprise markets

Collaboration & Communication

• Work closely with the Service Desk and Project Teams to resolve issues efficiently.
• Escalate incidents or risks promptly and clearly when additional support is required.
• Provide user handovers or basic training where appropriate.

Operational Excellence

• Maintain accurate records, job sheets, and asset documentation.
• Ensure compliance with technical standards, health and safety guidelines, and Croft’s operational processes.
• Manage tools, test equipment, and vehicle stock to ensure readiness for service.

What We’re Looking For

Experience & Knowledge

• Minimum 18 months field-based experience in IT, ideally in an MSP Setting.
• Strong understanding of IT hardware installation and maintenance (servers, switches, routers, endpoints).
  • Focusing on Windows Servers (2012-2025)
  • Hyper-V and ESXI management
  • Solid firewall experience with at least one of the following – (Sonicwall, Watchguard, Fortinet, Draytek)
  • Knowledge of enterprise grade server hardware from Dell, HPE or similar.
• Familiarity with Windows client operating systems, Microsoft 365 administration and setup (Exchange Online, OneDrive, Teams, SharePoint, Intune, MFA, SSO)
• Understanding of IP networking, VLANs, wireless deployments, also advantageous if you have a working knowledge of VoIP/UC platforms.

Education & Certifications

• Relevant technical qualification (e.g. Microsoft CompTIA A+, Network+, CCNA, or equivalent).
• Vendor/manufacturer certifications advantageous.
• Full UK driving licence required.

Personal Attributes

• Professional, reliable, and customer-focused.
• Strong problem-solving skills and the ability to work independently.
• Adaptable to varied environments and technologies.
• Organised with excellent time management.
• Willing to travel extensively and work flexibly when required.

Why Join Croft?

Croft is growing fast and entering an exciting new phase backed by fresh investment and ambition. You’ll be part of a forward-thinking team that values technical excellence, collaboration, and customer success, as well as gain experience working with a wide range of technologies and vendors.

We invest in our people — offering training, certification support, and clear opportunities to progress as the business expands. If you’re passionate about delivering quality work and want to grow with a company that’s setting new standards in managed services, we’d love to hear from you.

Croft is an Equal Opportunities employer. We celebrate diversity and are committed to building an inclusive workplace where everyone can thrive.

Apply today and help us “Wow the Customer” as we continue to deliver exceptional service and support to our clients across the UK.