Project Manager

About Croft

Croft is one of the UK’s fastest-growing Managed Service Providers (MSPs), recognised for our innovation, service excellence, and customer focus. We help organisations modernise their IT, communications, and network infrastructure — delivering secure, scalable, and high-performance solutions that make a real difference.

Backed by a new investment partnership, Croft is entering an exciting phase of accelerated growth. This support strengthens our capabilities, expands our reach, and enables us to deliver even greater value to our customers and partners. It also connects us with a wider network of expertise and resources, helping us scale faster, innovate further, and continue setting new standards in the MSP sector.

The Role

We’re looking for a Project Manager who will drive the successful delivery of customer and internal projects from kick-off through to completion.
You’ll be accountable for planning, execution, and governance — ensuring every initiative is delivered on time, within budget, and to scope, while maintaining an exceptional customer and stakeholder experience throughout.

You’ll work cross-functionally across Service Delivery, Commercial, Product, and Technology, acting as the heartbeat of delivery to ensure operational readiness and a smooth transition into support.

If you’re methodical, collaborative, and obsessed with outcomes — this role is for you.

What You’ll Do

• Lead the planning, execution, and closure of multiple concurrent projects — aligning with scope, budget, and timelines.
• Build and maintain clear project documentation (SoWs, RAID logs, milestone plans, etc.).
• Manage internal and third-party resources to ensure seamless delivery.
• Oversee customer onboarding and transition activities for a smooth handover to BAU support.
• Maintain proactive stakeholder communication — sharing clear updates, managing risks, and offering solutions.
• Track project financials, resource usage, and delivery efficiency, escalating variances as needed.
• Apply structured governance and delivery frameworks — ensuring control without slowing progress.
• Collaborate with Resourcing & Scheduling to align delivery capacity with demand.
• Identify and drive continuous improvement initiatives, sharing lessons learned to enhance future projects.

What You’ll Bring

• 3+ years of experience managing delivery projects in technology, telecoms, or service-based environments.
• Strong understanding of project lifecycle management, risk, and governance.
• Hands-on experience with provisioning, configuration, or activation workstreams (UCC, connectivity, IT).
• Proven ability to collaborate across technical, commercial, and support teams.
• Excellent stakeholder management and customer-facing communication skills.
• Familiarity with project tools (e.g., MS Project, PSA systems, RAID logs, SharePoint).

Preferred Qualifications:

• Prince2, PMP, or AgilePM certification (or equivalent).
• ITIL awareness or experience with service transition.

Who You Are

• Methodical, structured, and relentlessly delivery-focused.
• Calm under pressure — confident in making decisions and leading through ambiguity.
• Professional, credible, and customer-first in everything you do.
• Resourceful, proactive, and not afraid to roll your sleeves up to get things done.

Why Join Croft?

Croft is growing fast and entering an exciting new phase backed by fresh investment and ambition. You’ll be part of a forward-thinking team that values technical excellence, collaboration, and customer success.

We invest in our people — offering training, certification support, and clear opportunities to progress as the business expands. If you’re passionate about delivering quality work and want to grow with a company that’s setting new standards in managed services, we’d love to hear from you.

Croft is an Equal Opportunities employer. We celebrate diversity and are committed to building an inclusive workplace where everyone can thrive.

Applications close Sunday, 16th November.

Apply today and help us “Wow the Customer” as we continue to deliver exceptional service and support to our clients across the UK.