Mitel

Mitel's award-winning communications, collaboration, and contact centre solutions boost employee productivity while allowing your organisation to grow with the perfect blend of cloud and on-premises capabilities.

Introducing Mitel

After officially completing its acquisition of Unify, Mitel has strengthened its position as a global leader in enterprise Unified Communications (UC).

This merger has created a vast expertise base in managed services and large enterprise communications, enhancing Mitel’s ability to serve organisations of all sizes. As the integration progresses, Mitel remains committed to maintaining the support of existing services and to continuing their innovation in the UC and communications space.

As a former Unify Master Three Level Partner, Croft remains dedicated to upholding our commitment through active participation in Mitel's Partner Program.

Unify OpenScape 4000

Unify OpenScape 4000, part of the Unify OpenScape Enterprise portfolio, is a hybrid communications platform that seamlessly transitions legacy digital communications to IP-based unified communications. It maximises existing communications infrastructure while offering enhanced virtual team collaboration, strong security, reliability, and cost-effective solutions. OpenScape 4000 provides exceptional flexibility and investment protection, making it an ideal choice for enterprises. With a strong global presence and comprehensive service availability, businesses can focus on their core strengths while leveraging next-generation communication technology. The benefits of OpenScape 4000 include:

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Focus on Large Enterprises

OpenScape 4000 delivers high availability and robust performance, making it ideal for enterprises with 200 to 12,000 users on a single system and up to 100,000 users across a network. It supports the full suite of Unify OpenScape UC solutions for high-demand users, while also enabling businesses to maintain moderate-demand desks in a digital format. This flexibility ensures optimised communications for organisations of all size.

Boost Employee Productivity

Empower your employees and business partners with a powerful hybrid communication platform that enhances virtual collaboration, offers flexibility, and ensures strong security and reliability. This cost-effective communication solution enables seamless teamwork and boosts overall business efficiency.

Security

OpenScape 4000 is a robust communications solution designed to meet stringent security standards while offering a wide range of features. It supports multiple endpoints, provides mobile options, and keeps branch offices seamlessly connected. With built-in redundancy for high availability, OpenScape 4000 ensures uninterrupted communication. Its use of open standards and protocols makes it highly compatible with other business applications and systems, delivering a flexible and secure communications platform for enterprises.

Future-proof Solution

OpenScape 4000 ensures your communications stay up to date with continuous development based on the latest technology. Its future-proof architecture supports IP-distributed branch setups, complex corporate networks, and standalone systems. Offering flexible deployment models and seamless interoperability with business-critical applications, OpenScape 4000 provides reliable security for your business today and into the future.

Extensive Device Options

Mitel provides a diverse selection of communication devices, including traditional wired phones, cordless models, and software-based softphones. Our offerings ensure seamless compatibility with other devices, easy setup, and exceptional sound quality. Additionally, we offer a variety of accessories to help you customise your phone system to meet your specific needs.

Flexible to Fit Your Budget

Flexible licensing provides users the ability to seamlessly switch between different technologies as their needs evolve. This adaptability is essential in hybrid environments, allowing organisations to leverage their existing infrastructure while transitioning to new technologies. With this approach, businesses can evolve at their own pace, ensuring a smooth transition and maximising their investment in communication solutions.

Unify OpenScape Voice

Unify OpenScape Voice, part of the Unify OpenScape Enterprise portfolio, empowers your organisation to communicate effectively with employees, customers, and stakeholders in real time. With carrier-grade reliability and exceptional scalability, OpenScape Voice stands out as a top telephony software solution for mid-sized and large enterprises, ensuring seamless and rich communication experiences across your business. The benefits of OpenScape 4000 include:

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Emphasis on Large Enterprises

OpenScape Voice is an enterprise telephony software solution designed specifically for mid-sized to large companies, offering carrier-grade reliability and unmatched scalability. This robust system supports up to 100,000 users per instance and can accommodate virtually unlimited users when multiple OpenScape Voice systems are networked together, ensuring seamless communication for large organisations.

Enhance Employee Productivity

Equip your employees and business partners with the tools they need using OpenScape Voice, available as a stand-alone voice appliance or integrated with other unified communications applications. OpenScape Voice offers a perfect blend of security, scalability, and flexible deployment, providing the essential features your enterprise requires for effective communication.

Security

OpenScape Voice prioritises security across all interfaces, protecting the audio quality of your calls and conferences. It ensures secure administrative access and utilises encrypted connections throughout the Ecosystem. Additionally, OpenScape Voice features event logging to monitor security-related actions, and regular security updates are included in the appliance model concept, ensuring your communications remain secure and up to date.

Trust

Designed to meet carrier-grade standards for reliability and scalability, OpenScape Voice offers a robust private cloud deployment, serving over 135,000 users within a single private cloud for one of our clients. This impressive capacity demonstrates OpenScape Voice’s ability to support large enterprises with high-performance communication solutions.

Diverse Selection of Devices

Mitel provides a diverse range of options, including traditional wired phones, cordless models, and software-based softphones. Our extensive selection ensures seamless compatibility with other devices, easy setup, and high-quality sound for an enhanced communication experience. Additionally, we offer various accessories to help you customise your phone system to meet your specific needs.

Flexible Deployment Options

OpenScape Voice offers versatile deployment options, allowing organisations to choose between on-premise installation, private cloud deployment in data centres, or a multi-tenant capable hosted/public cloud solution. These flexible deployment methods provide robust voice capabilities that enhance business communications, enabling faster and more effective collaboration across teams.

Unify OpenScape Business

The success of any business, regardless of size, relies heavily on effective communication. Unify OpenScape Business is specifically designed for small and medium-sized businesses, providing a comprehensive solution tailored to meet diverse communication needs. This flexible and scalable platform offers SMB customers essential features, including voice and conference services, voicemail, web collaboration, messaging, mobility, a multimedia contact centre, and presence functionality - all within a user-friendly system. Additionally, OpenScape Business can be seamlessly integrated with cloud-based services, enhancing its capabilities and supporting business growth. The benefits of OpenScape Business include:

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Tailored for Small and Medium-Sized Businesses

OpenScape Business is specifically designed for small and medium-sized businesses, serving millions of users across various industries, including retail, healthcare, professional services, hospitality, and engineering. This versatile communication solution meets the unique needs of diverse vertical markets, ensuring effective connectivity and collaboration for businesses of all sizes.

Enhanced Productivity and Robust Integrations

OpenScape Business provides a variety of pre-packaged applications designed to support your business needs while facilitating seamless integration with your unified communications (UC) system and other groupware and business applications. This capability connects various tools and systems, enabling you to deliver exceptional service to your customers and partners effectively.

Extensive Selection of Devices to Suit Your Needs

Searching for phones? Mitel has you covered with a comprehensive selection of wired phones, cordless phones, and softphones. Our full range of devices offers enhanced interoperability, user-friendly features, and the high-quality audio you expect. Plus, we provide a variety of accessories to help you customise your communication solution to meet your specific needs.

Versatile Deployment Options

OpenScape Business is available as a dedicated appliance or a software-based solution, suitable for both server-based and virtualised environments. It can be deployed on a single site or in a centralised or distributed architecture for multi-site networks, allowing for seamless scalability as your business evolves. This flexibility ensures that OpenScape Business can adapt to your changing communication needs.

Budget-friendly Flexibility

OpenScape Business offers built-in applications and a straightforward licensing model that caters to the budget needs of small businesses. It provides options for traditional upfront perpetual licenses as well as subscription-based pay-as-you-go pricing models, ensuring flexibility and affordability for your organisation.

Future-proof Solution

OpenScape Business enables seamless access to the latest features, independent of your existing telephony infrastructure – whether it’s traditional telephony, IP, or DECT. This flexibility allows customers to maximise their investment, contributing to the long-term loyalty of Mitel customers. With OpenScape Business, businesses can easily stay current and benefit from continuous advancements in communication technology.

MiVoice Business

MiVoice Business offers your organisation a comprehensive solution for communication, collaboration, and customer experience. As a feature-rich unified communications platform, MiVoice Business provides the flexibility and choice required by today’s UC customers. The entire solution is available through traditional capital expenditure (CapEx) perpetual license purchases or an operational expenditure (OpEx) subscription payment model, ensuring that you can select the best option for your business needs. The benefits of MiVoice Business include:

MiVoice Business product image

Flexible Deployment Options

MiVoice Business offers the flexibility to deploy the solution on-premises or in a public or private cloud environment. It can be licensed through either a traditional upfront capital expenditure (CapEx) purchase or an operational expenditure (OpEx) subscription model, providing organisations with versatile options to suit their budget and deployment preferences.

Voice

Our superior collaboration and contact centre solutions provide robust PBX features, advanced call control, mobility options, and IP desk phone capabilities, allowing customers to select how and where they want to communicate. This flexibility enhances user experience and ensures efficient communication tailored to individual needs.

Collaboration and Remote Work

Whether in the office, at home, or on the go, MiVoice Business unites people with feature-rich telephony, collaboration, and real-time communications. Organisations can select from various options, including chat, video conferencing, screen sharing, file sharing, and more, all within a single comprehensive solution. This versatility enhances teamwork and productivity, making communication seamless across different environments.

Simplicity

MiVoice Business offers easy management and administration through a cloud-based user administration platform, streamlining everyday user management tasks. This intuitive system simplifies processes, allowing organisations to efficiently handle user needs and enhance overall productivity.

Hardware Tailored for Diverse Business Requirements

MiVoice Business can be deployed on-premises using various purpose-built hardware platforms, each designed to provide a combination of user capacity and phone network connection options tailored to your specific business needs. This flexibility ensures that organisations can select the most suitable hardware for their communication requirements.

Meets the Unique Needs of Organisations of All Sizes

Whether large, small, or somewhere in between, MiVoice Business is specifically designed to meet the unique needs of organisations of all sizes at every stage of growth. This adaptability ensures that businesses can effectively scale their communication solutions as they evolve.

Unify Phone

Unify Phone is a hybrid unified communications (UC) solution that enhances flexible working and mobility. It seamlessly integrates with existing systems to deliver reliable calling capabilities from Mitel platforms and extends functionality to business applications like Microsoft Teams®. With Unify Phone, customers can leverage the advantages of cloud technologies while retaining control over their communications infrastructure. The benefits of Unify Phone include:

Unify Phone product image

Flexible Deployment Options

Unify Phone leverages born-in-the-cloud technologies while seamlessly functioning in on-premises, private cloud, and hybrid deployment models. This flexibility makes Unify Phone an ideal solution for organisations of all sizes that seek to maintain control over their communications while ensuring reliability and performance.

Minimal Operational Overhead

Unify Phone utilises WebRTC technology to facilitate high-quality interactions on your preferred device, no matter where you are. This approach ensures accessibility and availability without requiring client downloads, significantly reducing costs associated with installation, management, and updates. With Unify Phone, enjoy seamless communication while minimising operational expenses.

Innovative possibilities

Unify Phone is an agile solution built with integration at its core, providing the flexibility to enhance existing workflows, expand business and device integrations, and adapt to future needs. This design empowers organisations to streamline operations and improve efficiency, ensuring that communication capabilities grow alongside business demands.

Zoom Workplace

Mitel and Zoom have partnered to deliver a versatile hybrid UCC solution that combines top-tier collaboration, advanced AI, and voice capabilities. Integrating Zoom Workplace and Zoom AI Companion with Mitel’s flagship platforms ensures a cohesive user experience, enhancing security, business continuity, and productivity.

A True Hybrid Solution

The combination of Zoom Workplace and Mitel’s Common Communication Framework provides flexibility and control through a comprehensive suite of communication tools. Our solution integrates with key business applications, offering various endpoints, including DECT, and extensive services for optimal business outcomes.

Business Continuity and Resiliency

Ensure business continuity with tailored solutions that support your growth. Enjoy enhanced security and performance while seamlessly accessing Zoom Phone and Workplace, leveraging your existing Mitel investments and the powerful Zoom AI Companion for insights.

Integrated Workspace Meeting Experience

Experience a fully embedded UC and mobile app without add-ons. Our joint solution supports Zoom Phone with integrated Mitel PBX, whether on-premises or in the cloud. Maximize communication with integrations for frontline and knowledge workers, boosting productivity through our robust partner ecosystem.

Gloucestershire College Case Study

Mitel technology offers Gloucestershire College staff and students a fully integrated and efficient communication system.

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Some of our Mitel Customers

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