Croft is a company that provides Unified Communication & Managed Services to various clients across the SME, corporate, and public sectors. Our business covers a range of areas, including business mobiles, business phone systems, business broadband, managed IT services, managed cyber security services, hosted telephony, contact centres, and IT hardware repair. We work with a number of notable clients, such as Laurent Perrier, Matalan, Smith & Nephew, Hilton Hotels, and Ted Baker. Over the past two years, we have experienced significant growth and acquired 17 businesses. Our ongoing strategy is to acquire additional businesses that align with our group’s objectives, whether it be in terms of scale, geography, or related products.
Joining our team at this exciting stage in our company’s lifecycle provides the opportunity to work in a fast-paced yet fun environment. Although we operate as an entrepreneurial start-up, we are an established small business, offering a secure workplace. We are currently seeking dynamic and motivated individuals to join our UC&C Service Desk Team. We are looking for individuals who can work well in a team, have excellent interpersonal skills, and are driven to achieve individual, team, and business goals.
As a 1st line support technician, you will be responsible for ensuring the delivery of high-quality support services to our customers. You will be the initial point of contact for customer inquiries and issues, managing both inbound and outbound calls and emails.