MSP Account Manager

MSP Account Manager - Multiple Locations

Read on to discover more about Croft and this role's key responsibilities and benefits.

Job Type: Full-time
Performance bonus
Schedule: Monday - Friday
Location: Croft's Offices in either Fleet, Birmingham, Leeds, Preston or Barnsley
Experience: 1 year in sales and account management (preferred but not a requirement)

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About Croft

Croft is a Managed Service Provider delivering next generation technology & managed services to a range of clients in the SME, corporate and public sectors. Key areas of our business include business mobiles, business phone systems, business broadband, managed IT services, managed cyber security services, hosted telephony, contact centres, and IT hardware repair. Our clients include Laurent Perrier, Matalan, Smith & Nephew, Hilton Hotels and Ted Baker.

Croft has acquired 15 businesses, with an ongoing strategy to acquire more businesses that are accretive to the group, be it through scale, geography or adjacent product.

Croft is a great business to join at an exciting part of its lifecycle. Operating like an entrepreneurial start-up with the security of being a small established business, the environment is fast-paced but fun!

Key Responsibilities

As a MSP Account Manager you will:

• Deliver an outstanding customer experience.

• Have professional and responsive engagement through calls, emails, and monthly Teams meetings.

• Be the first point of contact for your customers questions, and service requests.

• Have accountability for your own customer base.

• Create long lasting relationships that will enable Croft to be the trusted communications partner of choice.

• Make proactive calls to customers, so confidence to engage with people at all levels is critical.

• Develop an outstanding knowledge of your customers and their businesses.

• Work with customers to ensure they have the correct products and services to match their requirements.

• Recognise opportunities to cross-sell additional products and services.

• Query and dispute resolution.

• Purposeful usage analysis reporting.

• Keep up to date with product and industry knowledge.

• Effective communication and collaboration with internal individuals/teams and suppliers.

• Maintain CRM database.

Required skills, knowledge, and experience

• Outstanding customer service skills.

• Exceptional verbal and written communication.

• Computer literate (including Excel).

• Problem solver.

• Excellent listening skills.

• A-Level or equivalent (preferred).