About Croft
Croft is a company delivering next-generation Unified Communication & Managed Services to a range of clients in the SME, corporate and public sectors. Key areas of our business include business mobiles, business phone systems, business broadband, managed IT services, managed cyber security services, hosted telephony, contact centres and IT hardware repair. Our clients include Laurent Perrier, Matalan, Smith & Nephew, Hilton Hotels and Ted Baker.
We have seen significant growth in the last 2 years and have acquired 17 businesses, with an ongoing strategy to acquire more businesses that are accretive to the group, be it through scale, geography, or adjacent product.
This is a great business to join at an exciting part of its lifecycle. Operating like an entrepreneurial start-up with the security of being a small established business, the environment is fast-paced but fun!
We are looking for vibrant and energetic individuals to join our growing UCC Service Desk Team. You’ll be a motivated self-starter with exceptional interpersonal skills and someone who enjoys working as part of a team striving to achieve individual, team and business goals.
The 2/3rd Line Voice/Networks Engineer will be responsible for ensuring the provision of high-quality support services to our customers. You will be the first point of contact for customer queries and faults, as well as managing inbound and outbound calls and emails.
This role is open to vibrant, elegant and enthusiastic self-starters who have an understanding or exposure to a Telecommunications Service Desk role supporting hosted telephony (voice, multiple products, 3cx, BICOM, Gamma, 8×8, Mitel etc) & connectivity (leased line, broadband, fibre etc) Any networking experience with Meraki or Zyxel would be ideal.