Enhancing Mobile Connectivity for Haag-Streit UK 

Background 

Haag-Streit is a Swiss-based, medical technology company and a global leader in ophthalmology. With a history dating back to 1858, Haag-Streit has pioneered the development of eye care equipment since the 1930s. Haag-Streit is renowned among eye care professionals worldwide for the quality and reliability of its optical instruments.  Haag-Streit UK is the primary distributor for the complete range of Haag-Streit diagnostic and surgical equipment throughout the United Kingdom.  

Partnership and Expectations 

Haag-Streit demands the same high standards from its suppliers as it delivers to its customers. For over six years, Croft has been a trusted partner, managing Haag-Streit UK’s mobile estate, providing responsive support, and ensuring their services remain both reliable and cost-effective. The relationship is built on trust, transparency, and consistent delivery. 

Challenge 

Haag-Streit were not receiving the service they expected from their previous supplier. Their changing usage patterns meant there was a growing risk of paying for mobile tariffs that no longer reflected actual business needs. Without regular review and optimisation, this led to unnecessary costs and reduced value from their mobile services. 

Another challenge was unreliable mobile coverage at their head office. The building’s brick construction disrupted signal reception, leading to dropped calls and inconsistent connectivity that negatively affected communication and day-to-day productivity. 

Solution 

Croft took a proactive service approach. Alongside delivering excellent day-to-day support, we carried out regular account and tariff analysis reviews to understand usage trends and identify opportunities to reduce costs and add value. This enabled Haag-Streit UK to re-sign mobile contracts with confidence, knowing they were on the most appropriate and cost-effective tariffs.  

To resolve the coverage issues, Croft implemented a tailored signalboosting solution. Mobile phone boosters and rooftop aerials were installed to ensure strong, reliable mobile connectivity throughout the building. Our site services team managed installation and setup, resulting in immediate improvements to communication and operational efficiency. 

Results 

Ongoing tariff optimisation and contract analysis helped reduce mobile costs as usage changed over time. Regular account reviews and proactive support from a trusted partner gave Haag-Streit confidence that their mobile services were continually optimised for both performance and value. 

In addition, employees now enjoy reliable and consistent cellular coverage across the office, eliminating dropped calls and connectivity problems. The facility benefits from seamless mobile usage throughout the site. These enhancements have delivered tangible benefits for day-to-day operations. 

We trust Croft. Croft always makes sure we get the best deal and service.

Kennedy Reed
Head of Human Resources and Facilities Haag-Streit UK