Business Phone Systems
Multi-line Phone Systems
If your business is growing, you need to make sure that your team can keep up with demand.
Multi-line phone systems are a great way to ensure that your clients can always get through – so you can deliver the best possible customer service and keep them coming back for more.
The basics
Why choose a multi-line phone system?
If you run a small business, it’s really important to compete with your rivals, appearing just as professional as the bigger companies in your field. That means managing an enterprise that’s as smooth and efficient as possible, delivering great customer service, and never leaving your clients waiting.
Multi-line phone systems are essential if your business ever needs to deal with more than one call at a time.
Self-employed?
Even if you’re self-employed and don’t have anyone else working in your business, it can be a good move to separate your personal calls from your business communications, with a 2-line phone system for your home.
Installation and set-up
How many lines do I need?
When you’re installing your new phone system, it’s important to make sure you get the right number of lines for your business. The main thing is that your customers are never left waiting and that your staff can carry out their daily tasks easily.
Multi-line phone systems are available with as little as two lines and much like our other communications solutions, can be tailored to your business needs.
You might not need a separate line for each person
As a rule of thumb, you’ll need one telephone line for every member of staff who needs constant access to the phone. On top of that, you’ll need to allow another line for your fax (if you have one), and other shared access lines for any employees who don’t need to be on the phone all the time.
Don’t worry though, we can help you decide on your requirements, based on your current business activity.
The technical stuff
What features should I look for?
While the main function of a multi-line phone system is to allow two or more calls to take place at the same time, there are many other features that could benefit your business.
VoIP technology
Using a connection over the internet for faster, cost-effective telephony.
Conference calling
So that staff can take part in virtual meetings, wherever they happen to be working.
Call waiting
So you can see when someone is trying to get through to you.
Contact directory
So you can keep frequently dialled numbers stored in your phone system.
Customisable ringtones
Which you can use to denote call priority, or assign to each member of your team .
Call transfer functionality
So you can transfer an incoming call to a colleague.