3CX
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More Information3CX is a robust, fully equipped hosted communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.
3CX is a leading software-based, open-standard IP phone system that delivers a robust Unified Communications solution for businesses. Designed for both on-premise and cloud deployments, it supports voice calls via SIP trunks and popular IP phones.
Key features include web conferencing, real-time presence management, and softphone applications for desktop and mobile devices, facilitating remote work and enhancing flexibility.
With its intuitive web-based management interface, it simplifies administration, reduces costs, and eliminates the complexities of traditional phone systems.
Croft is a 3CX Titanium partner, so you can trust us to implement and support your 3CX phone system.
Some of our 3CX Clients
3CX Features
Telephony
Web client and mobile apps for remote working.
Video
Included in your system, no add-ons needed.
Live Chat
Talk with your customers in real time via your website, Facebook or WhatsApp!
SMS
Allow your customers to interact with you instantly.
Integrations
CRMs, MS Teams and Microsoft 365.
Exceptional Value
Save on your phone bills, add-ons and hardware.
Flexible
Keep your numbers, choose your phones and your provider.
Secure
3CX includes advanced security features.
Why Choose Croft for your 3CX Phone System and Support?
Croft are a 3CX Titanium partner. Titanium is the highest level a partner can achieve and is awarded to the most successful and experienced partners with a history of deploying and supporting 3CX’s solutions.
Achieving the Titanium Partner status within the 3CX ecosystem is a testament to Croft’s commitment to excellence, expertise, and proficiency in delivering 3CX’s telecom solutions.
We also provide purpose built hosting options via the Croft Voice Focus Data Centre service with enhanced resiliency and management.
As a 3CX Titanium Partner, we can offer our clients the following benefits:
Find out more
3CX Benefits with Croft
Expert Support and Knowledge
Expert pre-sales advice, support, and specialist knowledge from a partner with years of experience in the 3CX platform.
A Wide Range of Connectivity Options
A wide range of SIP Connectivity options which includes the provision of international carrier services as well as domestic UK services.
Dedicated 3CX Engineers
Access to a dedicated team of 3CX-certified engineers with a good understanding of what the platform can really achieve for clients.
Bespoke Options
Bespoke Call Centre and CTI integration capabilities to meet specific needs.
Wide Range of Hosting Options
A range of hosting options via the Croft Voice Focus Data Centre service with enhanced resiliency and management.
Global Reach
Ability to service international clients’ needs using the 3CX, a global product.
Apps and Features
With 3CX, you can take your phone extension wherever you go. The 3CX apps for Android, iOS, web browsers, and Windows ensure you stay connected anytime, anywhere. Additionally, customers can easily reach you directly through your website with Live Chat, as well as through seamless Facebook and WhatsApp integration. Stay in the loop and enhance customer communication with 3CX’s versatile connectivity options.
3CX Apps for Android and iOS Devices
- Make and receive calls anywhere, including free VoIP on your smartphone
- Host conference and video calls with ease
- Chat instantly, including WhatsApp responses
- Stay secure with encrypted communications
User-friendly Web Client / Desktop Apps
- Work remotely with a unified web and desktop app featuring UC tools and call capabilities
- Make and receive calls via browser, IP phone, smartphone, or directly from your CRM
- Engage customers across channels with integrated live chat, WhatsApp, and SMS
- Collaborate efficiently with one-click video calls, Microsoft 365 integration, and colleague availability status
3CX Live Chat
- Engage website visitors through live chat with web and app access
- Improve efficiency with chat queues and seamless transfers
- Elevate conversations by upgrading chats to calls or videos in one click
- Gain insights with detailed reporting and manager monitoring tools
Facebook Messenger Integration
- Connect your Facebook business page to send all messages to your web client
- Agents can respond to customer inquiries without needing Facebook access
- Route messages to a queue with multiple agents for efficient handling
- Access chat reports for each agent and queue
WhatsApp Integration and Business SMS / MMS
- Keep communications compliant with centralised logging and chat storage
- Protect privacy by allowing staff to message without sharing personal numbers
- Distribute workload efficiently by routing WhatsApp and SMS messages to agent queues
- Engage customers easily with support for SMS, MMS, and WhatsApp in one platform
Integrated Video Conferencing
- Host conferences and webinars for up to 250 participants with one-click setup and dial-in options
- Collaborate effectively with screen sharing, a built-in whiteboard, and PDF uploads
- Engage your audience using polls, integrated chat, and remote control support
- Record sessions for future reference and provide seamless communication throughout
The 3CX Call and Contact Centre
Boost customer service and sales with 3CX’s advanced call centre features. Increase productivity and streamline support using 3CX’s powerful contact centre technology. Key features include:
- Switchboard and wallboard tools
- Detailed call centre reporting on user activity, queues, and SLAs
- Queue strategies and real-time statistics like round robin and hunt by threes
- Call and chat monitoring for managers
- Seamless integration with Microsoft 365 and popular CRMs like Salesforce and Freshdesk
- Custom CRM integration with 3CX CRM API
- Call recording and hot desking
- Create custom call flows using Call Flow Designer (CFD)
Security and Backup
3CX sets the standard in VoIP security with advanced features designed to protect your PBX system from attacks. Key security measures include:
- Enhanced secure web server configuration
- Automatic detection and blacklisting of SIP attack tools
- Global IP blocklist, automatically updated for all participating PBXs
- Encrypted traffic to 3CX apps via the 3CX Tunnel
- SRTP encryption for voice traffic
- Automatic SSL certificate generation and management
- A+ rating from Qualys Labs and A rating from Immunilabs
- Automatic failover for instant backups
- HTTPS encryption between browser and website
- IP-based access restrictions for the 3CX management console
Host your Communications with Croft’s Voice Focus Data Centre
The Voice Focused Data Centre (VFDC) from Croft is the perfect choice for your hosting needs, providing flexibility, security, and guaranteed voice priority with full SLA and uptime assurance.
Utilising a Hybrid Cloud Stack VM design, each of the multiple Cloud Stacks consists of 20 Compute Engines with 800 CPU cores, 5.62TB of RAM, and 391TB of storage, ensuring exceptional uptime and resilience, even during failures. Equipped with diverse power supplies and 2N + 2 air conditioning units for optimal cooling, the VFDC features nightly backups to a remote location and complies with ISO 27001 security standards. Additionally, an active-active resiliency option mirrors the 3CX environment across two geographic locations, further enhancing reliability.
Croft Achieves 3CX Titanium Partner Status
Titanium is the highest level a partner can achieve with 3CX and is awarded to the most successful and experienced partners with a history of deploying and supporting 3CX’s solutions.
Croft is one of only eight Titanium partners in the UK, a significant achievement only awarded to elite partners.
Find out more3CX Integrations
3CX CRM integration enhances customer satisfaction, boosts staff productivity, and saves time by supporting major CRMs like Salesforce, Microsoft Teams, Microsoft Dynamics, and HubSpot. Benefits include:
- Automatic call journaling
- New customer record creation for unknown numbers
- Saves time by eliminating manual searches
- Chat journaling when using Live Chat
- Seamless call logging directly into CRM records, even with 3CX apps
Get in Touch
Contact our Croft experts to find out how 3CX can improve your communications.
Get in touch
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