Today’s customers now expect round-the-clock, instantaneous, and personalised interactions across multiple channels to maintain satisfaction. Businesses that fail to meet these expectations risk losing loyal customers, reducing revenue, and incurring additional costs from operating inefficient contact centres. An 8x8 AI assistant can provide the 24/7 assistance customers require.

Investing in an intelligent customer assistant (ICA) offers consumers quicker resolutions to simple or complex queries about products and services. Our ICAs offer a powerful, user-friendly conversational AI platform that allows your business to deliver helpful self-service encounters across voice and digital channels. An ICA can identify and track customer journeys, so they consistently experience a personalised service. This is made possible through a seamless connection with your CRM and its ability to obtain customer information and deliver rapid responses based on their data. If a resolution requires assisted service, the ICA will deliver the customer context and their bot interactions to a live agent, allowing for a seamless experience.

ICAs allow businesses to provide always-available assistance while helping to reduce costs by freeing live agents from repetitive interactions. A single bot can be created and deployed quickly across voice, webchat, WhatsApp, and SMS without excessive involvement from your IT support.

If you choose to deploy an ICA, your business will benefit from powerful conversational AI that delivers fast, reliable, and accurate resolutions that improve customer satisfaction and revenues.