Education IT Support
Croft provides trusted School IT Support that ensures seamless ICT operations that are future-proofed for learning success.
With years of experience delivering education-focused IT support, Croft offers cost-effective services that are user-friendly and uncomplicated to manage. Our accredited engineers support state, multi-academy (MAT), and private schools across the UK to ensure they benefit from proactive management, maintenance, and optimisation of their technology infrastructure.
Croft’s School IT Support offers a comprehensive solution that is designed specifically for the challenges faced by education environments. By utilising the advanced technology offered by our remote monitoring and management platform, we effectively enhance security measures and mitigate the likelihood of system failures.
Our School IT Support includes unlimited help desk access, remote monitoring, a self-service portal, patch management and IT automation. With experience in all popular technology used in education, you can be assured that your IT will be supported, monitored, and maintained by experts. We also cover a wide range of specialisms, offering additional School IT Support services that can be tailored to address any distinct challenges your school may face.
As a trusted education technology partner, Croft will take care of your IT, allowing you to deliver consistent, positive and secure learning experiences for all.
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More InformationBenefits of Education IT Support
Proactive Service Model
Improved response and call resolution, reduced backlogs.
Portal Availability for All to Raise Support Tickets
Less pressure on administrators to log tickets. Tickets are in live queues, avoiding delays and queue jumping.
Access to Multiple Engineers
Our remote support opens a wider skill set and faster escalation if required.
Contactable
Our team are available to take calls in person when needed.
Improved Support
National remote support, and local engineers provide the best coverage for your service needs.
On-site Support
Available on-site support for emergency (P1) calls.
Accurate Reporting and Analytics
Measurable performance and ongoing monitoring with our Service Level Agreement.
Our Education IT Support Includes
Unlimited Help Desk Support
IT stays up with minimal downtime. Our expert team quickly resolves software, hardware, and user issues, providing a fast and reliable service. With a customer-focused approach, we keep your team productive and focused on what matters most while we handle the tech.
Remote Monitoring
Ensure your Windows devices run smoothly with service monitoring, proactive maintenance tasks and regular security updates. Our real-time monitoring alerting capability provides us with important metrics to help diagnose issues more quickly.
Self-service Portal
Our self-service portal is the quickest and most effective way to access our support. Use the portal to manage your requests independently and never lose track of status updates and responses.
Patch Management and IT Automation
Automating Windows device patching ensures seamless updates, strengthens cyber security, and saves valuable time. IT automation helps save on support time by streamlining repetitive tasks.
Trusted IT Solutions for Educational Institutions
IT Support for Schools
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IT Support for Multi-academy Trusts (MATs)
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IT Support for Colleges
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IT Support for Universities
Find out moreMIS Systems
Croft may be able to assist with initial diagnostics for the operability of your MIS system. It is expected that your school will have an agreement in place with the MIS provider for support and systems updates.
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Strategic Plan (Road Mapping)
Our strategic plan is an included value-added service designed to allow you to create best value from your investment in technology. This is reviewed on an annual basis and encompasses an overview of IT and financial requirements for the next 3-5 years which includes:
Methodology
Creating the plan is a complex process and involves collection of data from various sources these include:
- Your historical data (equipment and financial)
- Our on-site engineer knowledge
- Latest DfE specifications, recommendations, and guidance documentation
- Security updates and industry demographics
Information is generated from the data which allows us to perform a qualitative and quantitative data analysis. This includes a comparison against DfE standards and guidance and assists us in creating a technical solution architecture and design.
This knowledge is shared in a road map which covers:
- A 3-5-year vision
- High-level technical breakdown
- High-level strategic plan
The value and benefits of this is shared resulting in the following outcomes:
- Latest trends/best practices
- Best value from current technology for teaching and learning
- Compliance update highlight risk areas
- Estimated budget figures for the next 3 years minimum
We support a range of educational organisations across the UK
Some of our clients
Testimonials
What our education clients say
An education technology partner you can trust
Accreditations
Additional Education IT Support Services
Lightspeed Web Content Filtering and Alerting (KCSIE)
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Supply and Installation of Interactive TV’s and Touchscreens
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Cyber Essentials
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Microsoft 365 – Security Baselines and Compliance
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Managed Backup and Disaster Recovery
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Visitor Management Systems
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Firewall as a Service
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Supply and Installation of Audio-visual Equipment
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Supply and Installation of DfE Approved Networking and WiFi
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Mobile and Unified Communications
Find out moreNational Reach, Local Support
Croft has grown to become one of the leading Managed Service Providers in the UK.
Now, reaching the breadth of the country, with local support you can trust.
Transform your school's IT experience
Contact us today to learn how our Education IT Support can help assist teaching and learning.
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