Education IT Support for Schools, MATs, Colleges and Universities
Croft provides specialist Education IT Support services for schools, colleges, universities and multi-academy trusts across the UK. Our managed IT support solutions help educational institutions improve cyber security, reduce downtime, support digital learning and maintain compliant, high-performing IT infrastructure.
Request a quoteWith years of experience delivering education-focused IT support, Croft offers cost-effective services that are user-friendly and uncomplicated to manage.
Croft’s Education IT Support offers a comprehensive solution that is designed specifically for the challenges faced by education environments. By utilising the advanced technology offered by our remote monitoring and management platform, we effectively enhance security measures and mitigate the likelihood of system failures.
Our Education IT Support includes unlimited help desk access, remote monitoring, a self-service portal, patch management and IT automation. With experience in all popular technology used in education, you can be assured that your IT will be supported, monitored, and maintained by experts. We also cover a wide range of specialisms, offering additional Education IT Support services that can be tailored to address any distinct challenges your school may face.
As a trusted education technology partner, Croft will take care of your IT, allowing you to deliver consistent, positive and secure learning experiences for all.
Case Study
The National Extension College Modernises IT and Online Learning with Reliable Cloud-based Solutions
Find out moreSupporting 300+ educational organisations across the UK
Some of our clients
Education IT Services and Support Solutions
Benefits of Education IT Support
Proactive Service Model
Improved response and call resolution, reduced backlogs.
Portal Availability for All to Raise Support Tickets
Less pressure on administrators to log tickets. Tickets are in live queues, avoiding delays and queue jumping.
Access to Multiple Engineers
Our remote support opens a wider skill set and faster escalation if required.
Contactable
Our team are available to take calls in person when needed.
Improved Support
National remote support, and local engineers provide the best coverage for your service needs.
On-site Support
Available on-site support for emergency (P1) calls.
Accurate Reporting and Analytics
Measurable performance and ongoing monitoring with our Service Level Agreement.
Our Education IT Support Includes
Unlimited Help Desk Support
IT stays up with minimal downtime. Our expert team quickly resolves software, hardware, and user issues, providing a fast and reliable service. With a customer-focused approach, we keep your team productive and focused on what matters most while we handle the tech.
Remote Monitoring
Ensure your Windows devices run smoothly with service monitoring, proactive maintenance tasks and regular security updates. Our real-time monitoring alerting capability provides us with important metrics to help diagnose issues more quickly.
Self-service Portal
Our self-service portal is the quickest and most effective way to access our support. Use the portal to manage your requests independently and never lose track of status updates and responses.
Patch Management and IT Automation
Automating Windows device patching ensures seamless updates, strengthens cyber security, and saves valuable time. IT automation helps save on support time by streamlining repetitive tasks.
We work with ...
Croft provides tailored Education IT support and communications services for schools, MATs, colleges, and universities. We make sure you have dependable, affordable technology that enables outstanding teaching and learning.
Schools
Our full range of education solutions are designed to support both state and independent schools. By partnering with you, we focus on delivering affordable and bespoke solutions that keep your data and networks protected.
Our experienced engineers provide continuous support across cloud, communications, networks, cyber security, IT support, and audio-visual solutions, helping you take full advantage of the latest developments in digital learning.
MATs
For multi-academy trusts, our education solutions deliver reliable, cost-effective management across every school site. This means services are streamlined and budgets are maximised through a future-ready technology strategy that scales and adapts to your requirements.
With a single point of contact and round-the-clock support, you can be confident that any issues will be resolved swiftly.
Colleges
We deliver tailored education solutions for colleges that ensure your infrastructure is secure and runs smoothly across departments and devices.
Our skilled engineers can work alongside your internal team or serve as your dedicated managed service provider. You can count on us to keep staff and students connected while keeping their personal data safe.
Universities
Designed to transform education, our solutions are built to meet the complex infrastructure demands of universities. We work with you to develop an IT strategy that enhances learning while providing reliable, secure access across campuses and other locations.
Drawing on our extensive experience, we deliver prompt support that minimises costly disruptions and keeps operations running smoothly.
MIS Systems
Croft may be able to assist with initial diagnostics for the operability of your MIS system. It is expected that your school will have an agreement in place with the MIS provider for support and systems updates.
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Strategic Plan (Road Mapping)
Our strategic plan is an included value-added service designed to allow you to create best value from your investment in technology. This is reviewed on an annual basis and encompasses an overview of IT and financial requirements for the next 3-5 years which includes:
Methodology
Creating the plan is a complex process and involves collection of data from various sources these include:
- Your historical data (equipment and financial)
- Our on-site engineer knowledge
- Latest DfE specifications, recommendations, and guidance documentation
- Security updates and industry demographics
Information is generated from the data which allows us to perform a qualitative and quantitative data analysis. This includes a comparison against DfE standards and guidance and assists us in creating a technical solution architecture and design.
This knowledge is shared in a road map which covers:
- A 3-5-year vision
- High-level technical breakdown
- High-level strategic plan
The value and benefits of this is shared resulting in the following outcomes:
- Latest trends/best practices
- Best value from current technology for teaching and learning
- Compliance update highlight risk areas
- Estimated budget figures for the next 3 years minimum
Testimonials
What our education clients say
An education technology partner you can trust
Accreditations
Additional Education IT Support Services
Lightspeed Web Content Filtering and Alerting (KCSIE)
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Supply and Installation of Interactive TV’s and Touchscreens
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Cyber Essentials
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Microsoft 365 – Security Baselines and Compliance
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Managed Backup and Disaster Recovery
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Visitor Management Systems
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Firewall as a Service
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Supply and Installation of Audio-visual Equipment
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Supply and Installation of DfE Approved Networking and WiFi
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Mobile and Unified Communications
Find out moreNational Reach, Local Support
Croft has grown to become one of the leading Managed Service Providers in the UK.
Now, reaching the breadth of the country, with local support you can trust.
Transform your school's IT experience
Contact us today to learn how our Education IT Support can help assist teaching and learning.
Speak to an education IT specialist
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