8x8 Engage
Give your frontline team the CX tools that help close gaps in customer journeys.
8x8 Engage unifies customer interactions across voice, video, and chat without the complexity of a full contact centre solution.
Customers expect to receive a responsive service, but many businesses find it difficult to deliver reliable interactions beyond their traditional contact centre. 8x8 Engage aims to address these challenges.
Most conversations happen outside your contact centre, yet only 6% of businesses can provide a seamless customer experience (CX) across all their departments. It’s a valuable reminder that teams need the right tools in place to deliver a level of customer service they can be proud of.
8x8 Engage simplifies how organisations can centrally manage updates, conversations, and customer context by combining 8x8 Work with selected 8x8 Contact Centre functions. This allows staff without full contact-centre access to answer waiting calls and messages.
By tackling fragmented communication, limited mobility, missing insights, and security gaps, 8x8 Engage helps frontline employees to ensure customer interactions are meaningful.
Agents have the freedom to manage encounters across multiple endpoints, maintaining access to auto-managed queues, AI-powered insights, and effortless communication across voice, video, and chat.
8x8 Engage supports compliance with GDPR, HIPAA, and PCI standards with the possibility of lowering costs compared to full contact centre deployment for frontline staff.
Deliver a more connected and flexible customer experience that improves first-contact resolutions with 8x8 Engage.
Want to know more about 8x8 Engage? Talk to our experts!
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Features
Advanced Queue Management
Gain real-time queue visibility that allows teams to pause queues, manage availability, and route calls in a smarter way without any supervisor assistance.
Built-In AI
Spend more time listening and less time note-taking with AI features that keep track of every customer indicator, whether it’s spoken or unspoken. This means no opportunity is missed!
Team Leader Workspace
Have access to everything you need as a team leader with a browser-based platform that includes a live queue, user and channel activity, coaching tools, and AI-powered insights.
Video Elevation
Enhance customer experience by troubleshooting issues faster with secure one-way video that would otherwise require long phone calls or costly onsite visits.
Digital Channels
Manage inbound digital conversations with automatic routing, shared queues, and ownership. Complete voice and digital history mean your team will miss nothing, with mobile-ready features that keep everyone connected.
What Your Teams Unlock with 8x8 Engage
Keep Your Team Connected
Using one solution for voice, video, chat, and messaging ensures everyone is in sync and nothing important is missed.
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Improve Customer Interactions
One unified platform allows customers to seamlessly move across contact channels, allowing your team to manage fewer tools.
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Meet Customers Where They Are
Stay connected with customers across voice, chat, email, SMS, RCS, video, and social using one unified platform.
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Smartly Deploy Your Team
Improve your teams’ performance, accuracy, and agent engagement across every digital and voice interaction.
Find out moreWhy Choose 8×8 Engage?
8×8 Engage has been created to support the improvement of both internal collaboration and customer engagement.
Businesses can’t afford to miss a thing! 8×8 Engage addresses communication gaps within your business that could otherwise become a costly problem.
It also provides teams with AI-powered insights, automated workflows, and data that can improve decision-making for each customer encounter.
Partner with Croft, an award-winning 8×8 Partner, to boost your customer communications.
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Integrations
8×8 Engage works seamlessly with many well-known CX, business, and CRM apps. These include:
Croft Named 8×8 EMEA Growth Partner of the Year 2026
We are thrilled to announce that Croft has been named 8×8 EMEA Growth Partner of the Year for 2026! This esteemed award recognises our outstanding growth, customer success, and expertise in delivering cloud communications solutions.
Find out moreGet in Touch
Contact our Croft experts to find out how 8x8 can transform your customer experience.
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